What is your cancellation policy regarding my booking?
please note, our brewery strives to provide our customers with not only an excellent beer but quality service. as a result, proper staffing is extremely important. to obtain adequate staff for each event we ask for an advanced notice regarding any changes to your event. we staff according to the needs of each booking and reservation as a result have to follow a strict cancellation policy to be fair to all customers and employees at Kros Strain Brewing.
We ask you to provide our team at least 21 days notice prior to your event date with any changes or to cancel your reservation for a full refund. if you need to cancel or change your reservation within 14 days prior to your refund you will receive a 50% refund on the total fees related to your booking. if you cancel within 7 days of your event, unfortunately, we are unable to provide a refund, we have already kegged beer just for your event, take time to prepare for your event and assign staff each week based upon the current room bookings.